ERIE Quality Features
Expect an ERIE. is a reminder of what our customers expect of us.
They expect industry leading features. They expect the highest build quality. They expect our Exceptional Customer Service standard. They expect great value for their money.
This is the reputation ERIE has earned over 140 years and this is the reputation we measure ourselves against every day.
ERIE’s roots are in the industrial market, and despite decades of flattering imitations – our iconic ERIE Orange Contractor wheelbarrow continues to set the standard for true Contractor Grade wheelbarrows.
Our seamless steel tray with steel rod reinforced rim, our extra-long real hardwood handles, our heavy duty wheel with greaseable axle, and our reinforced undercarriage offer unmatched features and quality – providing the maximum in performance and durability.
Thanks to our loyal following – the ERIE Contractor is demanded by name, by more contractors than any other brand in the market.
We have taken our experience in the contractor space to our line of products for the farming community and serious homeowners.
Designed to offer the key features and quality that customers value – we hold our light and medium-duty product lines to the same high standards and expectations that made us a leader with contractors.
Words are one thing – but actions matter – that’s why we stand behind all or our products with our Exceptional Customer Service standard and our limited warranty programs.
As you might have guessed – we are immensely proud of what we have built at the ERIE Tool Works company.
However, much of the credit goes to our customers who continue to trust us with their business and who continue to – Expect an ERIE.
Warranty Information
At the ERIE Tool Works company we support our customers with our Exceptional Customer Service standard which means we will always work with you to correct any mistakes and to help and you get lasting service out of any ERIE product. Even products not expressly covered under our Limited Warranty Programs can be repaired at relatively low cost through our comprehensive replacement parts program.
For service, please contact our customer service line at 1-866-316-3743 or email at: [email protected]
Our Limited Warranty Programs
Our Limited Warranty Programs cover the original purchaser of any ERIE product and warrants that the ERIE product will be free from defects in material or craftsmanship. The relevant warranty period will be indicated on the product at the time of purchase and the warranty period begins at the date of purchase. The ERIE Tool Works company reserves the right to, at its discretion, repair or replace the defective product and may replace the product with an equivalent or better product at its discretion.
To make a claim under our warranty program please have suitable proof of purchase and product details ready and contact our customer service line – DO NOT RETURN THE PRODUCT TO YOUR PLACE OF PURCHASE. Any damage caused by misuse, abuse, improper storage/handling, or modifications will be excluded from this warranty. The warranty expressly excludes normal wear and tear and products which have reached their expected useful service. The ERIE Tool Works company will not bear any responsibility for any other damages/losses arising from product defect in material or craftsmanship.